Return Policy
At Treasures Jewelers, we want you to love your purchase. If you are not completely satisfied, we’re here to help.
1. Return Timeframe
Items may be returned or exchanged within 30 days of the purchase date.
After 30 days, all sales are considered final.
2. Eligible Items
To be eligible for a return or exchange, items must:
Be in new, unworn condition
Include all original tags, boxes, certificates, and packaging
Show no signs of wear, sizing, damage, or alteration
All items are subject to inspection. We reserve the right to refuse any return that does not meet these conditions.
3. Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
Custom or special-order jewelry
Engraved or personalized pieces
Items that have been sized, altered, or repaired
Clearance or closeout items marked as final sale
Worn earrings (for hygiene reasons)
4. Custom & Special Orders
Custom and special-order items are made specifically for you:
Deposits may be required and are non-refundable
Once a custom piece is approved and in production, it cannot be canceled or returned
5. Watches & Pre-Owned Timepieces
For new and pre-owned watches:
Items must be returned in unworn condition with all links, tags, boxes, and papers
Any signs of wear, scratches, or missing components may result in a denied return or restocking fee
6. Online & In-Store Purchases
In-store purchases:
Please bring your original receipt along with the item
Online purchases:
Contact us before sending your item back
Customers are responsible for insured, trackable shipping
Shipping charges are non-refundable
7. Refunds & Store Credit
Once your return is received and approved:
Refunds will be issued to the original form of payment
In some cases, we may offer store credit or an exchange instead
Please allow several business days for processing
8. Repairs & Manufacturing Defects
We stand behind the quality of our jewelry:
If you believe your item has a manufacturing defect, please contact us for inspection
Normal wear and tear, loss, theft, or misuse are not considered defects
Repair services are available; fees may apply
9. Gift Returns
If you received a gift from Treasures Jewelers:
We may offer an exchange or store credit with proof of purchase
All standard return conditions apply
10. Contact Us
If you have any questions about this Return Policy or need assistance:
Treasures Jewelers
177 Foothills Mall Dr
Maryville, TN 37801
Phone: (865) 983-0987